Contact Us
This page explains how to contact Betting Not On Gamstop, what we can and can't help with, and where to go if your question is really for a bookmaker or a regulator. We are an independent information site, not a betting operator, so we can't see or change anything on your betting account.
Details on this page were checked on 1 October 2026.
What we can help with
Our team researches and reviews betting sites not on GamStop and writes guides about bonuses, payments, odds and account rules. You are welcome to get in touch about:
- An error or out-of-date detail in a review or guide
- A bonus, payment or withdrawal term that no longer matches what a site advertises
- A question about how we research and rank sites (see About Us)
- A suggestion for a topic you would like explained
- Concerns about something on this website, including its content or how it handles your data
Please use the contact form or the contact details shown on this site, wherever the site header or footer lists them. We have not published a phone number or live chat here, so please don't assume one exists. Replies are not guaranteed within a set time.
What we can't help with
We don't hold accounts, take deposits or process withdrawals. We therefore can't:
- Release a delayed withdrawal or reverse a closed account
- Settle a bet dispute or reinstate a voided bet
- Confirm your identity verification status
- Recover funds on your behalf
- Promise a particular outcome with any operator
If your issue is with a bookmaker, the fastest route is usually the operator itself.
If you have a problem with a betting site
Work through these steps in order. They apply whichever site you use, including those we list such as Tenobet, Trixino or Betninja.
- Contact the operator's customer support through its official channels and keep a copy of every message.
- Gather evidence: screenshots of the bet slip, balance, bonus terms as shown when you claimed, and payment receipts.
- Check the bonus or account terms you accepted. Wagering requirements, maximum bet limits, expiry dates and cashout caps often explain a disputed outcome.
- Use the operator's formal complaints procedure if support does not resolve the matter. Most sites publish one in their terms.
- Check which licence the operator holds and whether it names an independent dispute body. Overseas licences generally offer different protections from a UK Gambling Commission licence.
Why complaints can be harder with sites not on GamStop
Sites not on GamStop are not part of the GAMSTOP self-exclusion scheme, which in Great Britain is a requirement for operators licensed by the UK Gambling Commission. Many hold overseas licences instead. That means UK Gambling Commission rules and the free ADR schemes attached to them may not apply, and escalating a dispute can be slower or have fewer options. Accepting British customers is not the same as being authorised to serve them. Read our Terms and Conditions and check each operator's licence details yourself before depositing.
Support if gambling is causing you harm
If betting is affecting your finances, relationships or mental health, please talk to someone independent. Gambling is not a way to earn income or solve money problems.
- GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat.
- GAMSTOP lets you self-exclude from UK-licensed sites. Exclusion periods are six months, one year or five years.
- Deposit and loss limits, and gambling blocking software, can add further protection on your devices.
You'll find more on tools and warning signs on our Responsible Gambling page. This site is for adults aged 18 and over.
Commercial disclosure
We may earn commission when you join a site through links on this website. That commission does not decide our rankings or editorial ratings. Offers shown are advertised by the operators and can change, so confirm current terms with the operator before you sign up.
Before you write to us
- Tell us the page you are reading and the exact detail in question.
- Include the date you saw it, and a screenshot if you can.
- Never send passwords, full card numbers or identity documents.
If you're looking for casino options instead, our non GamStop casinos guide covers them separately.